Franklins Far East - Specialists in the Design and Manufacture of Woven and Embroidered Badges
www.franklinsfareast.com
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Listed below are a selection of Frequently Asked Questions

a. Will it be more difficult for me than dealing with my normal supplier?
b. What if I need to see a sales representative?
c. What about shipping costs?
d. What delivery and stock holding facilities do you offer?
e. What is the difference between a Woven and an Embroidered badge?
f. What are your normal lead times?
g. What is the maximum size of a badge?
h. How many colours can we have in our design?
i. What are your standard shapes for badges?
j. Which factors determine the price of the badge?
k. What is your minimum order quantity?
l. Do you submit artwork/samples for approval prior to bulk production?
m. What type of artwork do you require?
n. What type of Finishes are available in your badges?
o. What are your terms of business?
p. How do we open an account?

a. Will it be more difficult for me than dealing with my normal supplier?
No, Franklins Export Sales Team make dealing with the Far East easy. The Company enjoys an enviable reputation among both customers and competitors for manufacturing a quality product, at a competitive price supported by an efficient customer service.
 
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b. What if I need to see a sales representative?
Our sales representative will be happy to meet with you to discuss your requirements in more detail.
 
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c. What about shipping costs?
We are able to consolidate orders and bring them into the country in bulk, you only pay for local shipping costs.
 
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d. What delivery and stock holding facilities do you offer?
For major contracts we can facilitate a scheduled delivery over a 12 month period, please discuss your requirements with our sales team.
 
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e. What is the difference between a Woven and an Embroidered badge?
An embroidered badge is produced by a stitching process onto a base cloth or garment, it produces a textured and raised design effect. Most suitable for small order quantities and when designs are required to be stitched onto garments.

A woven badge is produced as a complete item and with this process we are able to produce superb representation of the required design. As the design is woven into the background this creates a smooth surface to the badge. This process is more cost effective for larger orders.

 
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f. What are your normal lead times?
Orders fall into two main categories NEW or REPEAT and this affects delivery.

Woven Badges
New Designs - average 20 - 25 working days
Repeat Designs - average 15 - 20 working days

Woven Labels
New Designs - average 15 - 20 working days
Repeat Designs - average 10 - 15 working days

Embroidered Products
Commission Embroidery - average 3 - 5 working days
Embroidered Badges - average 15 - 20 working days
Embroidered Garments - average 15 - 20 working days

We always endeavour to meet our customers requirements regarding delivery, hence it is possible to fast track orders.
Please discuss your needs with our sales team.

 
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g. What is the maximum size of a badge?
There is a maximum width restriction of 212mm. The length has no real restriction.
 
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h. How many colours can we have in our design?
Embroidered Quality - Maximum number of design colours is 9.
Woven Quality - Maximum number of design colours including the background is 10.
 
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i. What are your standard shapes for badges?
For Overlocking finish – Square, Rectangle, Circle, Oval, Shield, Triangle, Hexagonal, Bell, Diamond.

For Woven Laser Cut (non overlocked) – we are able to produce any standard or complex shape.

 
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j. Which factors determine the price of the badge?
As each badge is designed to meet a customer’s individual requirements the main factors which effect the price are:

a) Badge Size
b) Number of Colours
c) Order Quantity
d) Required Finish
 
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k. What is your minimum order quantity?
Basically we do not have a minimum order quantity. However a minimum order value of £160.00 will apply (please discuss this with our sales team)
 
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l. Do you submit artwork/samples for approval prior to bulk production?
Using the latest available design technology we are able to e-mail or post our Customers a computer image of their design for approval.
 
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m. What type of artwork do you require?
Ideally we prefer a high quality shape black and white image, this can be sent to us via e-mail in either JPEG or TIFF (PC COMPATIBLE).
This will assist us in meeting your design expectations. However our in house design department will be able to offer you every assistance with your design.
 
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n. What type of Finishes are available in your badges?
We can supply our badges in Sew-On, Self-Adhesive, Iron-On, laser cut to shape with an optional overlocked edge.
 
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o. What are your terms of business?
Our standard terms of business are – Payment 30 days from date of invoice.
 
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p. How do we open an account?
By completing our application for Credit Facilities.
 
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